Frequently Asked Questions
Everything you need to know about your Sundae School order and Higher Education.
How long will it take for my order to ship?
Orders are typically processed within 2-3 business days. Domestic shipping within the US usually takes 5-7 business days, while international shipping can take 10-14 business days depending on the destination.
What is your return and exchange policy?
We accept returns and exchanges on unworn, unwashed items with original tags attached within 14 days of delivery. Please note that certain limited-edition drops and accessories may be final sale.
How do I know which size to choose?
Most of our apparel features a unisex, oversized fit inspired by Seoul streetwear. We recommend checking the specific size chart located on each product page to find your perfect fit.
Do you ship internationally?
Yes, we ship worldwide. Please be aware that international orders may be subject to customs duties and taxes, which are the responsibility of the customer upon delivery.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, Google Pay, and Shop Pay Installments.
How should I care for my Sundae School garments?
To preserve the quality of our premium fabrics and graphics, we recommend machine washing cold with like colors and hanging to dry. Do not iron directly on printed graphics.